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Dear CVS Management

September 20, 2010

Just when I thought CVS could not be any more lazy, they have now swapped out their cashiers, with self check-out kiosks.

Note to the management: ARE YOU FRIGGIN KIDDING ME?

I have always wondered what the employees there did really. One register is usually open, 11 employees hanging out behind the counter. People would waddle up to the counter holding heavy baskets overflowing with economy size Pantene and heavy cases of water. You could almost hear the cashiers scream in their head , “Not it!”

Now, there are 4 self check-out kiosks, that don’t work properly and those same employees stand around as tech support. They run over to press a button if the machine freezes or jams up as it often does and they use some sort of card that hangs around their neck to fix it. In fact, they usually end up doing it for you. So why can’t they just ring you up? By the way, I would love to check myself out, if it worked, but it doesn’t, so that is why I have a problem with it.

The lines have gone from 5 people long, to 25 people long, as no one can actually use these kiosks.
But here is my favorite part of the entire experience, and I think you will agree; There is ONE register left in the store. It is in the front next to the self check-out kiosks and it is used STRICTLY for those who either:
a) Want to have a passport picture taken.
b) Want to collect their photos that were being developed.
or
c) Anyone who wants to purchase a CVS gift card.

Now I ask you.
A) Of the typical NYC drug store shoppers, what do you think the ratio is of people wanting their passport picture taken to those wanting to buy things like toothpaste, tampons, Advil or shampoo? Do you think the passport photo crowd outweighs the shopper category so much that it needs its own register? Just throwing it out there.
B) Do people have photos developed anymore? No, Really? I am asking that seriously. I can’t remember the last time I heard someone say “I can’t WAIT to get my pictures back.”
C) A CVS gift card. Really? Such a popular gift that, again, it needs an entire register designated for such? I mean, I would LOVE a CVS gift card. I can stay in there for hours, which I do, standing in line. But is that a must have gift for the season? And it’s not even “gift season”.

So when 25 angry New Yorkers, who by the way are in a rush, are waiting in line to check THEMSELVES out, it is my advice, CVS, that you don’t have someone screaming (or mocking) “Is anyone on the line buying a CVS gift card?” As far as I am concerned they are screaming “Has anyone seen Batman? Robin maybe?”
Here’s an idea, how about I BUY a CVS gift card and use it to pay you to check me out at the register. Now there’s a thought.

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One Comment leave one →
  1. David permalink
    September 20, 2010 4:37 pm

    wow, that’s sad. I guess I should be thankful that the Rite Aid by my house hasn’t gone that route yet. The ones at the grocery store are bad enough. “No, I don’t want to put a loaf of bread and a gallon of milk on my credit card. Thanks anyway.” And don’t get my started on those idiotic Red Box DVD rental things. Charge (as in you must use a credit card) $1 to rent a movie? It’s becoming a crime to pay for anything in cash any more.

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